from: ol_navi@yahoo.com
to: sprintPCS

hi sprint! well, i guess that “response within 48 hours” thing only applies to customers whose first names DON’T start with “I” and end with “N”…am i right? at any rate, you guys have the sorriest, most outrageously absurd “customer service” i’ve ever heard of. for instance, my phone has been trying to dial out to “CustomerCare” for the past TWENTY-TWO MINUTES…and it’s STILL TRYING AS I TYPE. this is the second time i’ve tried calling within the last half hour. i got through the first time no problem. i reported a dropped call (ONE OF MANY I RECEIVE EVERYDAY) to the nice automated voice, but before she could reply…guess what? ding ding ding! THE CALL DROPPED! needless to say, i’m SEETHING WITH HATRED AND ANGER toward your shabby company right now. and you know what’s the best part? YOU GUYS DON’T EVEN CARE! so you know what? i’m going to tell EVERYONE I KNOW how UTTERLY RIDICULOUS your “service” is. then i’m going to tell EVERYONE I KNOW how you guys receive my complaints and yet you DO NOTHING ABOUT THEM. THIS IS A COMPLETE OUTRAGE AND I WILL NOT HESITATE TO TAKE EVERY OPPORTUNITY I HAVE TO BRING YOUR SORRY EXCUSE FOR A COMPANY DOWN IN FLAMES. good night.